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A study of the training strategy of the Auxiliary Medical Service

by Lau, Man-kwong

Abstract (Summary)
(Uncorrected OCR) Abstract

This study tries to evaluate the present training and development program for volunteers of the Auxiliary Medical Service (AMS). The organization, consists of some one hundred paid staff and four thousand and five hundred odd volunteers, relies heavily on volunteer skill and labour in its day-to-day operations. As such proper and adequate training'must be in place to ensure volunteers are doing their job up to their satisfaction as well as to achieve organizational goals related to a volunteer-based program.

Volunteers are not p"aid for their contribution, and so are assumed to have no monetary reasons for working in voluntary agencies. Other than Altruism, there is a world of reasons for volunteers to play the game. The writer holds the view that adequate/suitable training is one of the strongest motivator to attract AMS volunteers and there is a relationship between effective training and AMS volunteer attendance rates. The Department should adopt a strategic approach in training and development of AMS volunteers so as to maintain the AMS volunteer attendance rate.

The study indicates that AMS volunteers satisfy with the training

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provided to them when they first join AMS. They also treasure the

opportunity of getting more acquaintance and serving the community by using what they have learned during their stay in the Service. But as they continue to serve in AMS, volunteers dissatisfy with the inadequacy

of training resources that made them feel they were being excluded in most of the centralized training organized by the AMS HQ. They also show their concern in the way AMS communicates with the volunteers that they considered as inappropriate.

The study ends with recommendations' suggesting ways and means of doing an excellent job rather than doing a mediocre job - improvements that strive for excellence, not only in training, but also throughout the organization. Recommendations include the devolving of Medical Unit (Hospital Wing) to Operational Unit, the standardization of training packages, the organization of more 'train-the-trainer' programs, and the establishment of e-communication channel within the Department.

Bibliographical Information:

Advisor:

School:The University of Hong Kong

School Location:China - Hong Kong SAR

Source Type:Master's Thesis

Keywords:hong kong china auxiliary medical service allied health personnel training of

ISBN:

Date of Publication:01/01/2002

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