A study of the impacts of owners' participation on the management quality of private residential premises in Hong Kong
The property management in Hong Kong has emerged in its importance in the past decades. The people's thought towards property management has changes from the provision of basic services such as watchman and cleaners to a professional servicing industry. Moreover, as changes in people's attitude in service consumption and social values, the requirements of the owners for property management services raised. Apart form this, the owners' participation in property management has become more significant which has been recognized by the owners, the property management practitioners as well as the government. As a result of rapid population growth, the demand for housing has increased rapidly too thus, led to the development of multi-storey buildings in large scale. The government policy has encouraged the participation of owners in the management of the building by formation of Owners Incorporations aiming at the promotion of a 'self-help' approach for which the owners should manage the building on their own. The encouragement of the government by enactment of the Building Management Ordinance has strengthened the power of the Incorporated Owners as they have the power to terminate and to appoint managers at their choice. Through the case study, it was found that owners' participation in the management of property could help the management company understand their needs and become more accountable. It was also noted that, by the questionnaire survey, the estates selected for the survey all have a high level of participation of owners and at the same time, all
have a high satisfaction rate. By interviews of the members of owners' organizations and the property managers, owners' participation has positive impacts on the management quality of the estates as well as in the whole property management industry.
School:The University of Hong Kong
School Location:China - Hong Kong SAR
Source Type:Master's Thesis
Keywords:housing management china hong kong homeowners
Date of Publication:01/01/2005