A pilot emperical investigation into student perceptions of service quality at the Department of Management of the University of the Western Cape.
The literature was searched to find a suitable measure with a sound theoretical structure. This measure was then adapted for the department.
In a preliminary way this instrument was then applied to students in the department and initial results are reported on.
The results revealed that undergraduates overall were uncertain in their attitude to the service quality in the department. On the other hand, postgraduate students tended to rate the service quality rather more negatively (p <
School Location:South Africa
Source Type:Master's Thesis
Keywords:education higher standards south africa western cape total quality management in educational evaluation
Date of Publication:01/01/2006