A model to support development of procedural description to improve the quality control of production in different cultures : A case study of a Swedish toys vendee and its outsourcing

by Zeeshan, Muhammad; Djaya, Irawati

Abstract (Summary)
The main purpose of this thesis is to develop a model for designing a quality control procedural description with respect to cultural differences. This project is conducted at the case company. The problem in the case company is to analyse the existing procedural description of quality control to develop a model to improve the quality control of production with respect to different cultures. The authors visit the case company to collect essential information to accomplish the thesis, face-to-face user interviews, Question & Answer via email. The knowledge gained on different quality tools during studies at School of Technology and Design (Terotechnology) for the basis of this research. The plan of this thesis uses the different quality tools and techniques to solve the problem by analyzing, mapping the existing processes. The analysis is based on theoretical and empirical facts, also different quality tools like process mapping, cause & effect diagram and flowchart are use to identify the problem and relevant suggestions have been proposed to improve their current situation. In the results and conclusions the authors explain a model for designing a quality control procedural description. The authors believed by implementing the suggested improved model company can address their quality issues, which will improve the productivity to a greater extent and enable them to achieve their goal of continuous improvement.Communication is main factor in this thesis. In the case company there is such as no main problem of low or bad quality in the product. Occurrence is more important to develop good relations with the suppliers. Continuously repeat of the specification and demand over & over again is very important for clear communication between buyer & seller as well as feed back and follow up of the order from both parties.
Bibliographical Information:


School:Växjö universitet

School Location:Sweden

Source Type:Master's Thesis

Keywords:procedural description quality control total management culture communication


Date of Publication:06/16/2008

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