The influence of community service volunteer work on perceptions of job satisfaction and organizational commitment among Oregon employees of Pacific Northwest Bell

by Stebbins, Sarah J.

Abstract (Summary)
Corporate employee volunteer programs are redefining "corporate

social responsibility." Community benefits derived from these

programs are well documented. However, there is limited research on

what internal impact such programs have on the sponsoring


Kast and Rosenzwieg (1978) define "organizational performance" as

"effectiveness," "efficiency" and "participant satisfaction." The

study focused on the latter of these components. "Job satisfaction"

and "organizational commitment" were the dependent variables because

of their relationship to "participant satisfaction."

The study's purpose was to determine if a relationship existed

between community service volunteer work and perceptions of job

satisfaction and organizational commitment among Oregon employees of

Pacific Northwest Bell (PNB).

A random sample of 1,000 Oregon PNB employees received a mail

survey with 64.6% of the surveys returned. Respondents were placed

into groups according to their volunteer activity: PNB sponsored/non-

PNB sponsored, PNB only, non-PNB only and none.

A statistically significant relationship was found to exist

between community service activity and the two dependent variables.

The two groups highest in the dependent variables were involved in PNB

sponsored activity. Both null hypotheses failed to be retained.

There were significant main effects for both dependent variables by

marital status, sex, years with PNB and age.

Selected conclusions from the study were:

1. Employees involved in volunteer activity and in

particular, corporate sponsored activity, appear to interact

positively with the dependent variables.

2. It appears there is a relationship between community

service involvement and employee perceptions that the employer

encourages participation.

3. Single PNB employees, as a group, are subject to higher

rates of turnover than married, divorced or widowed employees.

Selected recommendations for further research included:

1. Determine if a causal relationship exists between

community service volunteer work and the dependent variables.

2. Examine more closely employee perceptions of employer

attitudes towards volunteer work.

3. Replicate this study in a manufacturing corporation.

Compare PNB employee community service involvement with employees of a

corporation that produces goods rather than providing service.

Bibliographical Information:

Advisor:Grigsby, Tom E.; Haverson, Wayne; Stiehl, Ruth; Smith, Margaret; Pratt, Clara

School:Oregon State University

School Location:USA - Oregon

Source Type:Master's Thesis

Keywords:job satisfaction oregon case studies voluntarism industries social aspects


Date of Publication:07/28/1988

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