The influence of community service volunteer work on perceptions of job satisfaction and organizational commitment among Oregon employees of Pacific Northwest Bell
social responsibility." Community benefits derived from these
programs are well documented. However, there is limited research on
what internal impact such programs have on the sponsoring
Kast and Rosenzwieg (1978) define "organizational performance" as
"effectiveness," "efficiency" and "participant satisfaction." The
study focused on the latter of these components. "Job satisfaction"
and "organizational commitment" were the dependent variables because
of their relationship to "participant satisfaction."
The study's purpose was to determine if a relationship existed
between community service volunteer work and perceptions of job
satisfaction and organizational commitment among Oregon employees of
Pacific Northwest Bell (PNB).
A random sample of 1,000 Oregon PNB employees received a mail
survey with 64.6% of the surveys returned. Respondents were placed
into groups according to their volunteer activity: PNB sponsored/non-
PNB sponsored, PNB only, non-PNB only and none.
A statistically significant relationship was found to exist
between community service activity and the two dependent variables.
The two groups highest in the dependent variables were involved in PNB
sponsored activity. Both null hypotheses failed to be retained.
There were significant main effects for both dependent variables by
marital status, sex, years with PNB and age.
Selected conclusions from the study were:
1. Employees involved in volunteer activity and in
particular, corporate sponsored activity, appear to interact
positively with the dependent variables.
2. It appears there is a relationship between community
service involvement and employee perceptions that the employer
3. Single PNB employees, as a group, are subject to higher
rates of turnover than married, divorced or widowed employees.
Selected recommendations for further research included:
1. Determine if a causal relationship exists between
community service volunteer work and the dependent variables.
2. Examine more closely employee perceptions of employer
attitudes towards volunteer work.
3. Replicate this study in a manufacturing corporation.
Compare PNB employee community service involvement with employees of a
corporation that produces goods rather than providing service.
Advisor:Grigsby, Tom E.; Haverson, Wayne; Stiehl, Ruth; Smith, Margaret; Pratt, Clara
School:Oregon State University
School Location:USA - Oregon
Source Type:Master's Thesis
Keywords:job satisfaction oregon case studies voluntarism industries social aspects
Date of Publication:07/28/1988