You´ve got m@il : en studie om sambandet mellan e-post och effektiv kommunikation i en IT-intensiv organisation

by Andersson, Helena; Eriksson, Kristina

Abstract (Summary)
The use of electronic communication devices is ever increasing and now many organizations are dependent on information technology, which is now an indispensable part of organizations infrastructures. The point of this study is to develop new knowledge about how individuals perceive efficient communication in an organization that is dependent on information-technology. This study also examines aspects that contribute to, or counteract, the experienced efficiency in the use of e-mail in organizations with a high dependence on Information-technology and how e-mail is combined with other communication tools to obtain desirable efficiency. The empirical foundation to this study is derived from an organisation’s study where ten qualitative interviews took place. This study has a hermeneutic alignment because it is based on an interviewee’s interpretation, perceptions and opinions. This study scrutinises empirical data and interviews that have led to results that are inductive in stance. During the interviews, our main concerns have been to assimilate as much information as possible concerning the organisation and their way of working with electronic communication tools with the intentions of eventually unveiling the most relevant facts. The result of this study establishes that e-mail is an essential tool for the work place and that it is a condition for efficient communication in an organization with a high reliance on information-technology. E-mail can be seen as a tool in a large toolbox in which the different tools complement each other. It is the co-workers themselves who choose which tool is most suitable for different situations. The result shows, too, that the quantity of information and tasks is constantly rising with the use of electronic communication. This, in turn, leads to a heavier workload and subsequently greater stress for the co-workers.
Bibliographical Information:


School:Linköpings universitet

School Location:Sweden

Source Type:Master's Thesis

Keywords:kommunikation e post effektivitet microsoft msn internet intranät it intensiv organisation elektronisk stress arbetsbörda verktygskombination kerfi ab


Date of Publication:01/01/2004

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