Småprat-en väsentlig nyans av kommunikation
This study was carried out in a medium sized company in the food industry. This company, is a part of a global group, and is exposed to both internal an external competition. In order to become a more efficient company the management group wants to reach a “family morale” amongst the employees.The goal is to get employees with capability that voluntarily takes responsibility. One way is to create an increasing trust between the management group and the employees and get the employees to be acquainted with the changing business conditions in the surrounding world. The means is to reach an improved communication between the different groups in the company. The factory management feels that the communication with the blue-collar workers union in particular could work better.The discussion in the practical and theoretical sections has led to a modified version of a theoretical model I created in an earlier study at the company. That model discussed the concept of communication, motivation and trust and how they affected the possibilities to develop “conscious employee-ship”. The modified theoretical model highlight the interaction between small talk, resistance to changes and identity and how this effect communication in the company. An essential factor that I have added in to the model is small talk, i.e. the talk between the employees talking place on a daily basis.The purpose of the thesis is to highlight the interaction between identity, resistance to changes and small talk and how this effect communication. I have chosen to use an ethnographic methodology in an attempt to listen to what employees talk about and get a grip of the nuances in the employee’s opinions. I have carried out observations in participations at meetings with management group, in work groups, at union negotiations and followed the blue-collar workers in their everyday work. The interviews are made with the management group, white-collars and blue-collars workers.The extensive empirical material does confirm the management group’s feeling that there are shortages within the communication. Several of the good ambitions initiated by the management group have led to formalized musts.The analysis shows that communication in the meaning of mutual exchange of opinions still is not particularly well developed. Often work groups talk about other groups, rather than with other groups. The “family morale” is questioned as a phenomenon and several employees searched for a more evident and visible leadership. The analysis also showed the importance of paying attention to everyday talk. Small talk works like a filter through which opinions, viewpoints, suggestions and ideas are trickled and valued. The conclusion is that the management group should focus more upon the small talk, since it is an important nuance of the communication. Therefore, a focus on the small talk in the organisation might result in a more competitive company.
School:Högskolan i Gävle
Source Type:Master's Thesis
Keywords:communication small talk identity resistance conscious employeeship
Date of Publication:05/25/2007