Dåliga mäklare, eller bristande kunskap hos konsumenten?

by Wahlman, Nina; Karlsson, Cilla

Abstract (Summary)
Aim: The aim of this thesis is to through a survey, gain information about the tenant owners knowledge concerning their own and the real estate agents rights and obligations, this to elucidate one of the factors we think play a big part in the general publics dissatisfaction about the real estate agents and the negative picture painted of them in media today. By throwing light on the assumed lack of knowledge in this area we hope to contribute to improve the information communicated to the customers so that they can feel safer when consulting a real estate agent in this matter.Our main question in this thesis is: How much knowledge does tenant owners and tenant owners to be have concerning the division of responsibilities when it comes to selling and buying a tenant owned flat and what problems can the presumed lack of knowledge in this area lead to?Method: We have used a combination of qualitative and quantitative methods. Data has been collected through a survey which we have put together and analyzed both based on the results we got from the survey but also based on the reactions we received from the participants. The results are presented both in text and in diagrams.Result & Conclusions: The results we got from the survey indicate that the knowledge among our participants is much worse than what would be desired. Most of them seem to be uncertain of how buying a tenant owned flat is done and they seem not to be aware of what consequences a faulty action may lead to. In the long run this can lead to a lot of problems both for the people buying and the people selling a tenant owned flat, but also for the real estate agent.Suggestions for future research: We can identify three main areas that we think would be interesting to investigate more.• A similar research on house owners.• In depth interviews with real estate agents about their experience and the problems that may occur because of the general publics lack of knowledge when it comes to the rules regarding the real estate market.• In depth interviews with people who recently have become home owners about their experience of the service provided by the real estate agent.Contribution of the thesis: To throw light on the lack of knowledge concerning buying and selling tenant owned flats and that way help to create a debate about the importance of taking responsibility for having the knowledge needed.
Bibliographical Information:


School:Högskolan i Gävle

School Location:Sweden

Source Type:Master's Thesis



Date of Publication:09/16/2008

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