Using a Corporate Intranet to Convey and Manage Technical Information for Dispersed Audiences at Cincinnati Bell
Primary hurdles included the following: Internal budget constraints, and Internal personnel constraints (increased individual workloads, limitations in Intranet-related skill sets, slow adoption of internal change).
Cincinnati Bell managers recognized their constraints and were open to investigating and implementing creative ways to address pressing – and frustrating – internal documentation issues.
Cincinnati Bell hoped to achieve these goals: Faster and more efficient release of information to dispersed audiences, :: Better visual display of technical information, and De-centralized content maintenance. This report includes an overview of my internship, a detailed description of a major internship activity, and an analysis of my process for completing the internship projects.
School Location:USA - Ohio
Source Type:Master's Thesis
Keywords:problem solving model process technical communication audience
Date of Publication:01/01/2003