A User-centered Evaluation of the North Carolina State University Libraries Learning Commons

by Sherman, Stephen C.

This study explored student perceptions of the North Carolina State University Libraries Learning Commons. This investigation involved two approaches. A survey, offered both online and in print, was used to gather input directly from students. This survey was supplemented by a qualitative data analysis of posts to the Learning Commons discussion board, which had been used as an outlet for communication between students and library staff. The results of these analyses were used to identify the strengths of the Learning

Commons, as well as areas in which services or resources might be improved. Students indicated that they valued the relaxed atmosphere of the Learning Commons, the computing facilities offered, and the physical space available for work or study. The popularity of the Learning Commons, however, was perceived to have a negative impact

on the level of noise in the space and the availability of both computers and seating.