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Usability study of Chapel Hill Transit and Triangle Transit Authority websites

by Sheode, Janhavi

Abstract (Summary)
This study presents the results of a usability test of Chapel Hill Transit and Triangle Transit Authority websites. Transit websites are one of most common information resources used by travelers and commuters using a transit system. Using usability testing techniques with actual end-users, this study attempts to evaluate and analyze the Chapel Hill Transit and Triangle Transit Authority websites and determine the user attitudes towards the websites. Ten participants performed eight information seeking tasks from the Chapel Hill Transit and Triangle Transit Authority websites and responded to a series of questions about their information seeking experiences and usability of the websites. The study indicated that the Triangle Transit Authority website was user-friendly and the Chapel Hill Transit website had a number of small usability problems. This study identified specific aspects of the Chapel Hill Transit website that can be improved, such as creating better navigation, restructuring the information and content, and adding enhanced search function. Results from this study may be used to improve interface design of transit websites.
Bibliographical Information:

Advisor:Dr. Diane Kelly

School:University of North Carolina at Chapel Hill

School Location:USA - North Carolina

Source Type:Master's Thesis

Keywords:website usability design transit websites surveys knowledge management user centered system chapel hill triangle authority

ISBN:

Date of Publication:11/19/2007

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