Usability of Government Websites
This study applies selected criteria from government usability sources to two selected government websites. Twenty usability guidelines were selected from Research-Based Web Design & Usability Guidelines. Two government websites were accessed and evaluated. The first was the Department of Defense (DoD) official website at http://www.defenselink.mil/ and the second was the Social Security Administration (SSA) official website at http://www.ssa.gov/. The question answered by the study is –Are government websites in compliance with usability guidelines established by government usability resources? The results showed that the government websites were compliant with government usability resources.
Advisor:Michael Van Fossen
School:University of North Carolina at Chapel Hill
School Location:USA - North Carolina
Source Type:Master's Thesis
Keywords:government information user centered system design websites standards united states
Date of Publication:04/09/2007