Usability of Government Websites

by Wilder, Angela

Abstract (Summary)
This study applies selected criteria from government usability sources to two selected government websites. Twenty usability guidelines were selected from Research-Based Web Design & Usability Guidelines. Two government websites were accessed and evaluated. The first was the Department of Defense (DoD) official website at and the second was the Social Security Administration (SSA) official website at The question answered by the study is –Are government websites in compliance with usability guidelines established by government usability resources? The results showed that the government websites were compliant with government usability resources.
Bibliographical Information:

Advisor:Michael Van Fossen

School:University of North Carolina at Chapel Hill

School Location:USA - North Carolina

Source Type:Master's Thesis

Keywords:government information user centered system design websites standards united states


Date of Publication:04/09/2007

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