Usability of Government Websites

by Wilder, Angela

This study applies selected criteria from government usability sources to two selected government websites. Twenty usability guidelines were selected from Research-Based Web Design & Usability Guidelines. Two government websites were accessed and evaluated. The first was the Department of Defense (DoD) official website at http://www.defenselink.mil/ and the second was the Social Security Administration (SSA) official website at http://www.ssa.gov/. The question answered by the study is –Are government websites in compliance with usability guidelines established by government usability resources? The results showed that the government websites were compliant with government usability resources.