Toward a learning model of information technology implementation

by Perry, John T.

iii This study focuses on the mutual adaptation process that occurs when a new technology is implemented in a team environment and how learning during the adaptation process affects a team’s technology usage. The study contributes to the information technology implementation literature by developing and testing a learning model of implementation that predicts technology usage. The study’s results show that the breadth of a team’s learning and the degree of vicarious learning that occurs within a team during implementation affect its technology usage; and that the degree of vicarious learning and a team’s technology frame affect the depth of a team’s learning. Overall this study demonstrates that what teams learn and how they learn affect their technology usage.