THE ROLE OF CONFLICT AND CONFLICT MANAGEMENT/RESOLUTION IN FACE TO FACE AND REMOTE COLLABORATION: A CONTENT ANALYSIS OF A CONTROLLED EXPERIMENT
Collaborating effectively is essential in getting work done. Regardless of physical location, being able to effectively communicate ideas and tasks to one another is essential in completing successful work. The objective of the study is to observe conflict and conflict management techniques and see how they affect a group’s ability to produce good work. The study is a content analysis of video and audio produced by a separate study conducted by researchers at the University of North Carolina at Chapel Hill. The UNC study focused on the relationship between the lab environment (face to face vs. remote) of a scientific experiment and the quality of the lab reports produced. The tapes from the UNC study were coded according to a coding system devised to capture types of conflict and types of conflict management/resolution techniques. Descriptive statistics taken from the coding were compared to lab grades to infer possible affects that conflict and conflict management/resolution may have on the final lab grades.
School:University of North Carolina at Chapel Hill
School Location:USA - North Carolina
Source Type:Master's Thesis
Keywords:collaboration conflict resolution
Date of Publication:04/07/2004