Report on a MTSC Internship at The Normandy Group

by Zadik, Jill Elizabeth

This four-chapter report describes the work I completed as a technical writer/trainer intern at The Normandy Group (TNG). It provides an overview of TNG; an overview of my role and the projects I worked on at TNG; a description of the user guide I created as my major writing project at TNG; and an analysis and application of the Problem Solving Model for Technical Communicators in regards to my major project and an exploration of the internship regarding the expectations I had before the internship began, the reality of the internship, and the hindsight gained from the internship.