Reference Services Go High-Tech: Best Practices in Connecting College Students and Librarians

by Hayes, T.

This exploratory study looks at the organization and content of academic library web sites to see how libraries are incorporating digital services into their reference programs. The object is to find out not only what services are being offered by libraries, but also how those services are structured into the web site. The data analysis includes descriptions of academic library web sites and their strengths and weaknesses in providing accessible, useful reference services to undergraduate students.