A Public Library Learning Organization: A Case Study

by Pierce, Cynthia C.

Abstract (Summary)
This study examined the practices of one public library system operating as a learning organization. The library bases its practices on the five disciplines described by Peter Senge: personal mastery, mental models, team learning, shared vision, and systems thinking. Eight managers participated in detailed interviews, and 94 employees completed questionnaires designed to elicit information about their experiences and perceptions of working in a learning organization. A strong commitment to staff development and learning is a hallmark of the library’s operation. It reflects managers’ understanding that an organization’s ability to serve its users and to thrive in an ever-changing environment is based on its ability to learn, and that learning begins with every individual employee. While respondents offered unique perspectives on the details of the library’s functioning, there was a general agreement that it was successfully working as a learning organization.
Bibliographical Information:

Advisor:Barbara B. Moran

School:University of North Carolina at Chapel Hill

School Location:USA - North Carolina

Source Type:Master's Thesis

Keywords:in service education personnel administration public libraries case studies staff participation


Date of Publication:08/25/2005

© 2009 All Rights Reserved.