Patient satisfaction among injured high school and college athletes and its association with rehabilitation adherence and compliance [electronic resource] /

by Cramer Roh, Joni L.

Patient Satisfaction Among Injured High School and College Athletes and Its Association With Rehabilitation Adherence and Compliance Joni L. Cramer Roh Patient satisfaction is an important measure for quality of care and has been observed for several decades (DiPalo, 1997; Merkouris, Ifantopoulos, Lanara, & Lemonidou, 1999; Wolf, Putnam, James, & Stiles, 1978; Zyzanski, Hulka, & Cassel, 1974). Based on theory, patient satisfaction has been suggested to be a means for patient attendance and quality of effort during rehabilitation, which would then impact the recovery rate (DiPalo, 1997; Press, 1994). Recently, patient satisfaction athletes received from their sports medicine professional (i.e., athletic trainer, physiotherapist) in the athletic training rooms and clinics have also been explored (Albohm & Wilkerson, 1999; Taylor & May, 1995; Unruh, 1998). However, the sample selection, instrumentation, and methodology used were questionable. The primary focus of this study was to investigate the sociodemographic variables associated with patient satisfaction. A secondary focus was to investigate concurrent and prospective relationships between patient satisfaction and rehabilitation adherence (attendance) and compliance (quality of effort). Prior to any patient satisfaction analyses, alpha and test-retest reliabilities and concurrent and construct validities were completed which demonstrated acceptable psychometric levels for the Medical Interview Satisfaction Scale for Athletic Trainers (MISSAT). Thirty-seven acutely injured high school and college athletes completed the