An Operational environmental guideline for the hospitality industry according to ISO 14000
An Operational Environmental Management Guideline for the hospitality industry according to
Gertruida Catharina Hanekom
Supervisor: Dr Gwen Breedlove
Co-supervisor: Mr Cyril Francis
Degree: Masters in Landscape Architecture
Increasing environmental awareness and an acceptance of accountability by the public and by
businesses internationally and locally, could motivate organisations to adopt Environmental
Management as part of their operations. The new direction the tourism and related industries are
obliged to follow, in accordance with new government initiatives, will require responsibility in terms
of the environment, management of the impacts these activities have on the environment and a
commitment to the philosophy of sustainable development.
Even though international standards and benchmarks for Environmental Management exist for the
hotel industry, standards and guidelines do not yet exist for the South African environment.
Furthermore, guidelines for an Environmental Management System in accordance with ISO 14001
have not yet been drafted for this industry, either internationally or locally. The aim of this study is
to compile a guideline document for the implementation of Operational Environmental Management
in accordance with the requirements of an ISO 14001 Environmental Management System.
Three South African hotels, belonging to a local group of hotels but with international exposure,
were researched as case studies to establish the impacts hotels may have on the environment.
Literature on Environmental Management was studied to extract the requirements for
Environmental Management, and combined with the requirements for the establishment of an
Environmental Management System as prescribed by ISO 14001.
The research confirmed that hotel activities, facilities and services impact on the environment.
Environmental Management procedures previously documented for hotels have not been
incorporated into an ISO 14001 Environmental Management System. The study successfully
combined Environmental Management procedures for the environmental impacts identified for
hotel activities, facilities and services with the procedures of establishing an ISO 14001
Environmental Management System.
In summary, hotels have activities, facilities and services that impact significantly on the
environment, but these significant impacts are site-specific. Detailed site-specific assessments
should be undertaken when implementing this guideline for specific hotels, to establish the
significance of each of the environmental impacts in relation to the site that is studied. Further
studies should adapt this guideline document to the different accommodation types offered in the
hospitality industry to ensure that an ISO 14000 Environmental Management System can be
implemented at each of these accommodation types.
Environmental impacts, Environmental Management, ISO 14001, Environmental Management
System, hospitality industry, hotels, guideline document
University of Pretoria etd – Hanekom G C (2003)
School:University of Pretoria/Universiteit van Pretoria
School Location:South Africa
Source Type:Master's Thesis
Keywords:environmental impact analysis management hospitality industry iso 14000 series standards hotels south africa
Date of Publication: