Kundorientering : ideal och verklighet

by Heidmark, Mathias

Head: Titel: Level: Customer orientation – Is it whatever you want it to be? Kundorientering – Kan den se ut hur som helst? Final Assignment for a Bachelor degree in Business Administration. University of Gävle Department of Business Administration 801 76 GÄVLE SWEDEN Telephone. +46 26-64 85 00 Homepage: http://www.hig.se Author: Mathias Heidmark Kjällberg Date: Juni 2007 Supervisor: Dr. Lars Ekstrand