Konflikthanteringssystem i mikro- och småföretag

by Eriksson, Robert

This thesis discusses how workplace conflict management, an always current and econom-ical important topic for many large organisations, can be applied to smaller businessesand their conditions. Research have so far been focused on how large organisations canhandle and prevent conflicts, but I argue that smaller organisations have fundamentallydifferent conditions that forces us to treat them in a different way. There is a economicand social value in handling and preventing conflicts for smaller organisations too, andthis study shows that to be successful with that they must focus on developing theirintangible resources.