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Kommunikation i en dynamisk miljö : En studie av närhetspar i beställningssekvenser vid släckningsarbetet i C3Fire

by Ebeling, Sara

Abstract (Summary)
Efficient communication and cooperation is important in dynamic environments, for instance in fire-fighting teamwork. A lack of communication in this environment could cause devastating consequences.This Master’s thesis is based on material from ”Bridging Cultural Barriers to Collaborative Decision Making in On-Site Operations Coordination Centers”, a study where 32 Swedes collaborated in teams conducting fire-fighting exercises in the micro-world C3Fire.Communication theories propose that people talk with each other after a certain structure; their utterances tend to come in pairs, so-called adjacency pairs. The purpose of this study was to examine adjacency pairs in request sequences, in form of a request for water and/or fuel followed by a confirmation. The participants had access to a computer screen with a map together with an e-mail tool, to communicate within the team. Every person participated in eight rounds of the game, which resulted in 64 rounds of the game altogether. The teams who managed to extinguish the fire were assumed to have a larger amount of adjacency pairs in their request sequences than the teams who did not extinguish the fire. For the study of the adjacency pairs, the e-mails were categorized, to see what the structure of the communication looked like.The result showed that some other factor must have influenced the participants’ performance, since there was no obvious difference in the amount of the adjacency pairs in the request sequence between the teams. It was observed that the team members did not confirm each other’s requests just by sending e-mail, but also by direct manipulations. The reason for this is assumed to be that every member of the team was shown the same information on his computer screen, which gave rise to a more implicit communication.
Bibliographical Information:

Advisor:

School:Linköpings universitet

School Location:Sweden

Source Type:Master's Thesis

Keywords:fire fighting microworld communication adjacency pairs dynamic environment cooperation

ISBN:

Date of Publication:02/05/2007

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