Knowledge sharing in a University : a case study
Knowledge Sharing in a University 4
Though originated from business organizations, many people expect universities have more advantages and opportunities in applying knowledge management (KM) even better. Tremendous value of KM to higher education is to develop initiative to share knowledge to achieve strategic, academic and operation objectives. In recent years, a growing number of universities have adopted an institutional portal as knowledge sharing platform. City University of Hong Kong joined the big bang and implemented CityU e-Portal in fall of 2003. In this project, the researcher conducted a small-scale study in order to understand how CityU e-Portal can benefit knowledge sharing from students?perspectives. Using individual interview and analysis of usage statistics of CityU e-Portal, the researcher studied the usage pattern, students?perception and the way information and knowledge was shared on CityU e-Portal. The researcher also collected suggestions from students how the e-Portal can be improved. The research result showed that CityU e-Portal fulfilled most of technical requirements of institutional portal and served as a cyber ba that could facilitate knowledge sharing. Students were satisfied with features that they could share relevant knowledge such as course materials and academic information. Students also extensively used email for communicating between campus constituents and obtaining campus news. However, there are factors that hinder knowledge sharing on CityU e-Portal and they are:
1. Information overload by irrelevant emails,
2. Bypass CityU e-Portal through direct URL,
3. Difficult to locate portal features,
Knowledge Sharing in a University 5
4. Lack of knowledge about portal features, and
5. Under-use of portal features.
In order to rectify the shortfalls, several suggestions are made on knowledge sharing strategy, portal features enhancement, portal features organization, performance tuning on server, and user education. Moreover, those applications has higher hit rate were raised to nurture knowledge sharing on CityU e-Portal.
School:The University of Hong Kong
School Location:China - Hong Kong SAR
Source Type:Master's Thesis
Keywords:city university of hong kong knowledge management china case studies
Date of Publication:01/01/2004