An Investigation of How Intranets Support User Tasks

by Wilkie, Kelly J.

Abstract (Summary)
This case study describes how the appearance, content, and organization of an Intranet can impact the user’s work process. Information about how users find resources and complete work tasks via Intranets was gathered through qualitative interviews and observations with twelve employees in various roles of a real estate company in Raleigh, North Carolina. The study viewed users as active participants who could provide valuable insight into how Intranets should be structured to best support user needs. The study revealed characteristics of Intranets that support users such as organization, content, and visual appearance. The true effectiveness of the Intranet actually depended on the willingness of the user to take advantage of the resources. If users find the information on the Intranet valuable, they are more likely to implement the task into their daily work routines.
Bibliographical Information:

Advisor:Deborah Barreau

School:University of North Carolina at Chapel Hill

School Location:USA - North Carolina

Source Type:Master's Thesis

Keywords:intranets human computer interaction information design usability


Date of Publication:04/15/2005

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