Details

INTERNING AT CONVERGYS CORPORATION: TECHNICAL EDITING IN A TECHNICAL DOCUMENTATION TEAM

by Parris, Tyler

Abstract (Summary)
This report contains a detailed exploration of my internship at Convergys Corporation, where I worked as a technical editor in the technical documentation (tech docs) team of the User Performance Support (UPS) group from June - October, 2002. In Chapter 1, I explain the history and organizational dynamics at Convergys and detail the role of the UPS group. In Chapter 2, I describe my projects and contributions to the tech docs team, and I introduce my core project, which was the creation of a style guide for the tech docs team. In Chapter 3, I detail how I used the Anderson Problem-Solving model to identify the problem that resulted in the style guide and to arrive at a suitable solution. In Chapter 4, I analyze this application of the problem-solving model, and I conclude by explaining how the MTSC program equipped me for work at Convergys and beyond.
Bibliographical Information:

Advisor:

School:Miami University

School Location:USA - Ohio

Source Type:Master's Thesis

Keywords:technical editing problem solving tasks editor author relationships style guide creating a writing process

ISBN:

Date of Publication:01/01/2004

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