INTERNING AT CONVERGYS CORPORATION: TECHNICAL EDITING IN A TECHNICAL DOCUMENTATION TEAM
This report contains a detailed exploration of my internship at Convergys Corporation, where I worked as a technical editor in the technical documentation (tech docs) team of the User Performance Support (UPS) group from June - October, 2002. In Chapter 1, I explain the history and organizational dynamics at Convergys and detail the role of the UPS group. In Chapter 2, I describe my projects and contributions to the tech docs team, and I introduce my core project, which was the creation of a style guide for the tech docs team. In Chapter 3, I detail how I used the Anderson Problem-Solving model to identify the problem that resulted in the style guide and to arrive at a suitable solution. In Chapter 4, I analyze this application of the problem-solving model, and I conclude by explaining how the MTSC program equipped me for work at Convergys and beyond.
School Location:USA - Ohio
Source Type:Master's Thesis
Keywords:technical editing problem solving tasks editor author relationships style guide creating a writing process
Date of Publication:01/01/2004