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An Information Audit of a Business Intelligence Portal

by Ptacek, Gretchen

Abstract (Summary)
This paper examines issues in promoting explicit and tacit knowledge management practices, particularly within the use of intranets. Specifically, this paper presents an information audit of the Frank Hawkins Kenan Institute of Private Enterprise’s Business Intelligence Portal. The purpose of this audit is to identify the information environment of the Institute as well as its knowledge management practices. Overall, the findings of this audit indicate problems in finding, retrieving, organizing, and sharing needed information as well as a lack of collaboration and communication amongst centers. Recommendations for new technology and practices to remedy existing information and knowledge management problems are offered. This paper also acts as a roadmap for other information professionals interested in conducting information audits for their organizations.
Bibliographical Information:

Advisor:Evelyn Daniel

School:University of North Carolina at Chapel Hill

School Location:USA - North Carolina

Source Type:Master's Thesis

Keywords:knowledge management information services – evaluation intranets use studies

ISBN:

Date of Publication:07/20/2008

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