The Impact of Web-Based Tutorials in One Corporation's Transition to a Blended Learning Environment The Impact of Web-Based Tutorials in One Corporation's Transition to a Blended Learning Environment
Evaluation results indicate that the changes to the training program have established a positive relationship between ELM and its clients, and have given ELM a definite competitive edge. The advantages especially noted in the evaluation results include the usefulness of the tutorials as both a reinforcement of previous training and a self-testing tool, their brief and highly visual format which teaches one process at a time, and the convenience in accessing and using the tutorials. Disadvantages include the tutorial’s inherent impersonal nature, the loss of the ability to ask questions, and lack of optional narration. This paper discusses unanticipated benefits to the trainers, such as the use of the tutorials within face-to-face training sessions, and to other ELM staff members, including Help Desk personnel. The decrease in training-related Help Desk calls after the introduction of the training changes suggests a positive impact on learning.
School:Brigham Young University
School Location:USA - Utah
Source Type:Master's Thesis
Keywords:web based tutorials training blended learning environment face to technology driven
Date of Publication:03/03/2008