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THE EVOLVING ROLE OF A TECHNICAL COMMUNICATOR IN THE MARKETING DEPARTMENT OF AN EDUCATIONAL SOFTWARE COMPANY

by Harper, Kimberly C

Abstract (Summary)
To satisfy one of the requirements for the Master of Technical and Scientific Communication (MTSC) degree from Miami University, I performed a 16-week internship with Jenzabar, a higher education software provider in Cincinnati, Ohio. The purpose of this internship report is to report on and analyze the importance of effective communication in a newly merged company. The internship consisted of one major project in which Paul Anderson’s Problem-Solving Model was used to update and revise content for the Jenzabar CX Web site. Additionally, this report discuses several smaller projects and looks at the limitations and expectations of communication at this company and how it affected the document development process.
Bibliographical Information:

Advisor:

School:Miami University

School Location:USA - Ohio

Source Type:Master's Thesis

Keywords:communication knowledge management user testing process maturity model

ISBN:

Date of Publication:01/01/2003

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