Evaluating Reference Transactions in Academic Music Libraries
This study evaluates the quality of reference transactions in academic music libraries. The study builds on previous research that identified music libraries as having different evaluation needs than main, multidisciplinary academic libraries. Using unobtrusive evaluation techniques, this study analyzes chat/IM and e-mail reference transactions at 128 U.S. academic music libraries in order to determine the quality of responses provided. Differences in quality of responses between the two mediums are also analyzed. The results of this study provide a state-of-the-art view of the current media on which reference services are offered for music libraries, and the quality of those services. This work discusses the implications of the findings and provides suggestions for improving the quality of these reference services in academic music libraries.
School:University of North Carolina at Chapel Hill
School Location:USA - North Carolina
Source Type:Master's Thesis
Keywords:reference services libraries – academic library case studies humanities internet in research
Date of Publication:04/03/2007