Kvalitetssäkring i tjänsteföretag : En jämförande studie mellan Ving och SIQ:s riktlinjer för kvalitetssäkring
Abstract (Summary)When managing the quality of a service producing industry’s products, the industry faces greater challenges than the manufacturing industries do. Today’s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So, how do service producing companies work to manage quality? In this essay the writers take a deeper look at the travel agency Ving, part of My Travel Northern Europe. The aim is to compare Ving’s quality management process with the standards set by the Swedish Institute for Quality, SIQ. To be able to do a comparison the writers used SIQ’s core values and applied them on Ving’s work with quality management. The results show that Ving has a corporate vision and an extensive plan on how to manage quality throughout all the different levels of the company. Taken together, Ving use plans and a quality management process similar to those recommended by SIQ.
Source Type:Master's Thesis
Date of Publication:03/05/2007