Electronic reserve services at UNC-Chapel Hill: Faculty and student perceptions of personal control, access, and service quality

by Cobine, Charles J.

This paper examines the current state of practice and management of electronic course reserve systems. The results of a Fall 2003 survey of 89 faculty, graduate, and undergraduate users of the UNC-Chapel Hill E-Reserves system, which uses Docutek ERes, are presented. Complementary use of course management software, the influence of copyright, and need for copyright management features are discussed. Survey questions addressed attitudes of users toward customer service from Reserves Staff; legibility of materials; preferences for paper vs. the electronic; the user-initiated, navigability-related, and environmental limitations of access; information about points of access; printing services; and perceptions of usability.