E-government. : En studie av 24-timmarsmyndigheten i kommunerna.
Problem: What are the factors that contribute to the development of public e-services?Purpose: The purpose of this thesis is to evaluate and examine today’s and tomorrow’s need of e-government in the municipalities in the Stockholm area.Methodology: We have used both qualitative and quantitative methods. We’ve done this through a qualitative interview and a quantitative survey.Theories: We have used theories that treat areas such as the e-government, organisation theories and consumer behaviour.Empirical base: This part consists of interviews that we performed with 6 municipalities in the Stockholm region, plus a survey that we performed with the inhabitants of 2 of these municipalities.Conclusions: The critical factors in the development of an e-government are among others political pressure and changes in the world. Even if the municipalities are on different levels, they still strive for the same goal, which is to achieve the perfect e-government.
Source Type:Master's Thesis
Keywords:e government service webpage municipality
Date of Publication:02/16/2007