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Desempenho e benchmarking de empresas de transporte rodoviário interestadual de passageiros

by Silveira, Samantha Figueiredo

Abstract (Summary)
Today, regular interstate bus transportation companies in Brazil are unprepared for market competition, with the existence of unauthorized services and price dumping. This predatory competition to attract passengers generates non-satisfactory levels of safety and operational reliability throughout the system. This is to say that regular companies need to reorganize themselves in terms of technological and operational performance in order to grow or even survive. Gaining a more in-depth understanding of the technological, economic and operational elements which should govern the performance of the sector. This will allow that the companies improve theirs performance, in enable to get competitively in the market. On the other hand, to the Brazilian regulatory body, ANTT, a better knowledge of the factors that could improve the performance and productivity of the interstate bus transportation industry in Brazil would allow the adoption of measures aiming its upgrade, and at same time ensuring that the social objectives can be achieved without degradation of the system.Grounded for this reality and with the employment of Data Envelopment Analysis (DEA), this study aims to: first, define the performance (maximum frontier of productivity) of the Interstate Bus Passenger Transport in Brazil, identifying the efficient and non-efficient companies; and, second, perform the benchmarking of some inefficient companies
This document abstract is also available in Portuguese.
Bibliographical Information:

Advisor:Antonio Galvão Naclerio Novaes; Mirian Buss Gonçalves; Lenise Grando Goldner; Rômulo Dante Orrico Filho

School:Universidade Federal de Santa Catarina

School Location:Brazil

Source Type:Master's Thesis

Keywords:transporte rodoviário desempenho metodologia avaliação benchmarking administração análise envoltória de dados engenharia civil

ISBN:

Date of Publication:03/12/2008

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