DEFINING THE ROLE OF THE TECHNICAL COMMUNICATOR: AN INTERNSHIP WITH THE WEB-BASED LEARNING GROUP AT THE KROGER COMPANY

by Denman, Christopher David

This report discusses my internship experiences at the Kroger Company in Cincinnati, Ohio, where I worked as a technical writer from May 2004 through August 2004. The report describes working in the expanding field of web-based learning for the largest grocery retailer in the United States. I discuss my role within the organization, the contributions I made to the Web-based Learning group, and the ways in which I demonstrated the value of technical communication when developing learning products. This report presents a sample training course project where I was responsible for helping with initial planning, editing and revising content, providing suggestions for visual presentation, and assisting in final development.