Comparative study on aspects of e-government in Hong Kong : policy and issues
Abstract of Dissertation entitled
"Comparative Study on Aspects of e-Government in Hong Kong: Policy and Issues"
for the degree of Master of Public Administration
at The University of Hong Kong
in September 2005
This dissertation aims to study and examine the multitude aspects of electronic government (e-Government) that have yielded great benefits and modernization in public administration. The dissertation explores the core problems, impacts and potentiality associated with the application of digital technologies as the turnkey instrument for transformation of the contemporary government in an information and knowledge-based age.
Firstly, this study succinctly highlights the similarities and contrasts between new public management (NPM) and the e-Government. This is accompanied by a comprehensive literature review on the theoretical exploration of e-Government. The exploration enables evaluation on the definition of e-Government from different countries/organizations in order to grasp an in-depth understanding of e-Government.
Secondly, from the policy perspectives of e-Government, various situational analysis such as the application of the political, economical, social, technical
and legal (PESTL) analysis, the Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis, the policy tools from Elmore (1987) and from Hoods (1983), the institutionalization process based on Ostrom (1986) and the incremental process based on Lindblom (1959) are all adopted for the positioning and development of contemporary e-Government in Hong Kong.
Thirdly, from the implementation perspectives of e-Government, the issue of the anti-corruption analysis by e-Government is examined and the impacts of street-level bureaucrat (SLB) and system-level bureaucrats (SysLB) are compared. Furthermore, situational analyzes on the digital divide and social exclusion by e-Government in Hong Kong is also studied. In connection with these, a human-based e-Government approach is recommended.
Fourthly, a questionnaire survey is carried out amongst the government and non-government officers in a bid to gauge their feedbacks and examine their awareness, views and opinions and future development of e-Government. On the basis of survey results, various improvements and recommendations to the e-Government policy in Hong Kong are provided.
Lastly, this dissertation proposes recommendations for the betterment of local e-Government development. It identifies the problematic areas, limitations and pitfalls. It also emphasizes that a broader grasp of e-Government is imperative for sustainable development of local public administration.
School:The University of Hong Kong
School Location:China - Hong Kong SAR
Source Type:Master's Thesis
Keywords:internet in public administration china hong kong
Date of Publication:01/01/2005