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Communication within the workplace

by Mallett-Hamer, Beverly.

Abstract (Summary)
Mallett-Hamer Beverly (Writer) (Last Name) (First) (Initial) Communicationwithin the Workplace (Title) Training and Development Dr. Katherine Lui August 2005 42 (Graduate Major) (Research Advisor) (MonthfY ear) (No. of Pages) American Psychological Association (APA) Publication Manual (Name of Style Manual Used in this Study) Communication is the process of sharing ideas, information, and messages with others in a particular time and place. Communication includes writing and talking, as well as nonverbal communication (such as facial expressions, body language, or gestures), visual communication (the use of images or pictures, such as painting, photography, video or film) and electronic communication (telephone calls, electronic mail, cable television, or satellite broadcasts). Communication is a vital part of personal life and is also important in business, education, and any other situations where people encounter each other (Encarta, 1998). The purpose of this study was to discover whether or not there was a communication gap between the supervisors and the customer service representatives and/or unit leaders within organization, XYZ. The data was collected from the customer service representatives and/or unit leaders through the use of a multiple choice single answer survey. The survey was distributed via face-to-face (drop-off-survey). Eighty seven percent of the surveys were returned to the researcher. Although once rumored that there was a lack of communication within the organization, the result of the research was quite the opposite. Majority of the participants straddled the fence when asked about the overall satisfaction of communication within the organization. They thought that their supervisor's communicated well. And like other organizations they usually received most of their information through the grapevine.
Bibliographical Information:

Advisor:

School:University of Wisconsin-Eau Claire

School Location:USA - Wisconsin

Source Type:Master's Thesis

Keywords:communication in organizations

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