Bringing Order to Intranet Chaos with Information Architecture: A Case Study

by McCracken, Cynthia S.

Intranets, which have established their place in corporations, often outgrow their original scopes and become difficult to maintain. Navigation, organization schemes, and labeling are common issues. This paper is a case study of how one newspaper’s intranet used information architecture techniques – including user interviews, content analysis, card sorts, blueprints, wireframes, and usability testing – in the redesign process.