Blir Sverige e-myndigt? En studie om arbetet mot 24-timmarsmyndighetsvisionen
We are living in a society that is changing a great deal in all areas. The concept 24/7 agency or e-government is something many central government administrations in the world as in Sweden already have begun to work towards. The fundamental idea of 24/7 agency is that the public agency shall be in the service of the citizen i.e. offer a good service for the citizens and openness and insight in their activity. The availability is one of the principles for good service. The Swedish Migration Board is one of the public agencies in the Swedish central government administration that has begun to work towards that ideal. In our essay we use the ELON-project at the Swedish Migration Board where we, by studying the usability of a newly introduced web service, examines how that affects the availability at the Migration Board. In our research we found out that there are many factors that is decisive for the availability. The essay describes how the factors relate to each other and what a public agency can do to improve their availability in the spirit of 24/7 agency. This essay has got the ambition to, by describing how a Swedish authority is working towards the vision of 24/7 agency, give answer to the question: Will Sweden be e-capable?
Source Type:Master's Thesis
Keywords:24 timmarsmyndighet tillgänglighet användbarhet delaktighet funktionalitet elon projektet migrationsverket
Date of Publication:01/01/2004