Banking Transactions and Controls Training for Deutsche Bank Operations Employees Banking Transactions and Controls Training for Deutsche Bank Operations Employees

by Young, Jodi 1979-

This report describes the development process of the Deutsche Bank Intro to Controls instructional training tool. This course utilizes a multi-faceted, blended approach, including web-based training, simulation, and instructor-led training components to teach complex banking operations. The report includes a literature review describing instructional theories, and strategies concerning the use of a blended approach in the training of complex systems and operations. The report also includes a description of the formative evaluation process and results. These results demonstrated a positive response to the content and instructional strategies employed in the training, as well as the need for future research to evaluate long-term effects of the training. Finally, the report contains a critique of the project, discussing its strengths, its weaknesses, and opportunities for future training projects.