Assessing the Training Program for New Graduate Assistants: One Institution’s Experience

by Ashley, Jonathan A.

Abstract (Summary)
Much has been written about the importance of graduate assistants at the academic library reference desk yet little has been done to gauge how effective training programs are in comparison with the kinds of questions students are likely to receive. This study analyzes the training program at one academic library to determine if the approach used adequately prepares students for the most common questions they are likely to encounter. Using a sample of actual questions asked at the reference desk, the training program graduate assistants receive was assessed to determine how well the type of training offered matched the most common types of questions asked. The study finds that the training program does a good job of preparing students for certain kinds of questions but overlooks other important areas.
Bibliographical Information:

Advisor:Lisa Norberg

School:University of North Carolina at Chapel Hill

School Location:USA - North Carolina

Source Type:Master's Thesis

Keywords:reference services north carolina training evaluation usage student assistants college and university libraries –


Date of Publication:04/11/2006

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