AN ANALYSIS OF INFORMATION LITERACY INSTRUCTION IN THE VIRTUAL REFERENCE SERVICE OF A PUBLIC LIBRARY SYSTEM
Ninety-one chat sessions out of 104 demonstrated instances of information literacy instruction. The majority of this instruction involved the finding and retrieval of information. Little instruction dealt with the use of information once retrieved. Most instruction in this setting seems to happen implicitly, as the librarian performs a search or uses a source. The study indicates that, while instruction is occurring in the virtual setting, many more opportunities to offer instruction exist and should be explored.
School Location:USA - North Carolina
Source Type:Master's Thesis
Keywords:information literacy instant messaging software reference services automation public libraries north carolina use studies
Date of Publication:04/12/2004