A Analysis of the Most Suitable Way to Outsource to Deliver Public Service E-government

by Lin, Yu-Hung

Abstract (Summary)
In today¡¦s competitive global market, which emphasizes efficiency, fast service, and innovation, the functions of the government should be adjusted in order to face the challenge of adapting to fast changing information technology. Government institutions could apply information technology to improve the efficiency of government services, to facilitate communication with citizens, and to lower the costs of services. The promotion of e-government can become a main strategy, for developed countries, to improve their national competitiveness. It is also an important indicator when evaluating national competitiveness by the World Economic Forum and other international organizations. Since governments have limited resources, including finances, it has become a trend to allow the private sector to join in the building and operation of the government¡¦s information system. Therefore, the most effective use of private sector innovation and management, in developing e-government, becomes an important strategy in the promotion of e-government. The objective of this paper is to develop the criteria that relate to the basic theory of outsourcing tasks for building and operating an e-government information system. According to the principles issued by the Executive Yuan in 2002, there are five practical ways that the information systems of government could be authorized to private enterprises. Based on these criteria, I tried to establish a way to measure the most suitable way to outsource to deliver public service e-government.
Bibliographical Information:

Advisor:Hsien-Tang Tsai; Chin-Tarn Lee; Cher-Min Fong

School:National Sun Yat-Sen University

School Location:China - Taiwan

Source Type:Master's Thesis

Keywords:e government public service outsourcing


Date of Publication:08/30/2004

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